Do you have a question?
If the answer is not here, please do not hesitate to contact us!
Orders and Payments
What payment methods do you accept?
What payment methods do you accept?
We accept credit/debit cards, PayPal, Apple Pay, and Google Pay. All payments are 100% secure.
Can I change or cancel my order?
Can I change or cancel my order?
If your order has not yet been shipped, please contact us promptly. We will do our best to modify or cancel it.
How to use a promo code or gift voucher?
How to use a promo code or gift voucher?
At checkout, enter your code in the space provided. The discount will be automatically applied to your cart.
Delivery
What are the delivery times?
What are the delivery times?
Our orders are generally shipped within 24 to 48 hours. The total time varies between 3 and 7 business days, depending on your location.
Do you ship internationally?
Do you ship internationally?
Yes. We deliver to all countries in the European Union. Fees and delivery times vary depending on the destination.
How do I track my order?
How do I track my order?
As soon as it is shipped, you will receive an email with a tracking number to track your package in real time.
Products and advice
Are the colors of the balls true to the photos?
Are the colors of the balls true to the photos?
We make every effort to ensure that the photos accurately reflect the colors. Slight variations may exist depending on the screen and the brightness.
Which wool should I choose for my project?
Which wool should I choose for my project?
Each product sheet details the characteristics (material, thickness, recommended needles). Need help? I'm here to advise you.
Returns and exchanges
Can I return or exchange an item?
Can I return or exchange an item?
Yes, you have 14 days after receipt to make a return. Products must be intact, unused, and in their original packaging.
What items cannot be returned?
What items cannot be returned?
For hygiene and quality reasons, some items (such as opened kits or used threads) cannot be returned.
